Shipping Information
All orders ship within 1-3 business days from payment being received.
Domestic Shipping
All orders within the contiguous 48 states ship free using the following methods
Most items shipping to Hawaii, Alaska, FPO/APO, and US Territories ship free using USPS Priority Mail. Oversized items such as rims, wheels, frames and bikes are shipped using FedEx Ground for an additional fee.
International Shipping
The majority of International order ship using USPS International Priority. There are a few instances where FedEx Express International is required. Shipping time is usually 7-14 days but sometimes can take up to 2 months. Shipping costs for each item is provided in their listing.
We include a commercial invoice with every shipment showing the amount you paid for your items (not including the shipping cost). In most cases your country will charge you customs, duties, and/or taxes on your purchase. You are 100% responsible for these charges and we do not control these at all. Under no circumstances will we mark items as "gift" or at a lower value than what you paid. Requests to do this will be ignored.
Combined Shipping
If you would like your orders combined to consolidate shipping costs feel free to win the items you would like but do not pay immediately. First email us and request a combined invoice. We will then combine your items into one order with a single shipping fee. Once that new invoice is received you can pay and we will complete the order for you.
Other Shipping Questions
For any other questions or concerns regarding shipping please check our full shipping policy’s page
Returns Policy
No Hassle Returns
If you are not 100% satisfied with your purchase feel free to send the item back to us at any time for a full refund or exchange. There are no re-stocking fees or time constraints on returns. The only thing we ask is that the item be in the original packaging and condition in which it was sent.
Please contact us prior to returning any item so that we can set up a return account to allow for fast processing once we receive the item back. For damaged, defective, or mis-shipped items we will provide a pre-paid return shipping label via e-mail. Return shipping on items being sent back for any other reason will be the responsibility of the customer.
For more information regarding our return policy view our Policies Page.
Order Changes and Cancellations
A request to cancel or change an order must be done by phone to ensure it can be changed in time. Requests made by email are not always received in time and there is no guarantee the order will be updated before it ships. Orders that already have a tracking number cannot be cancelled or changed.
Payment Information
USA Customers
We accept PayPal and credit card payments
International buyers
PayPal is the only payment method we accept for international orders
Please make sure your shipping address is correct when using PayPal as we quickly ship your product to the address you provide to us.
Other Information
Our staff is here to assist you from Monday-Friday 7-3 Central Standard Time. We try to respond to all emails within 24 hours. All products sold by Wheel and Sprocket carry the full manufacturer's warranty unless otherwise noted.
Every effort is made to display this item accurately. Due to different displays, software, and lighting conditions beyond our control, the item pictured may appear slightly different.
For any other questions or concerns feel free to Email Us or contact us by phone at 866-995-9918.
