Shipping Information
All orders ship within 1-3 business days from payment being received.
Domestic Shipping
All orders within the contiguous 48 states ship free using the following methods
Most items shipping to Hawaii, Alaska, FPO/APO, and US Territories ship free using USPS Priority Mail. Oversized items such as rims, wheels, frames and bikes are shipped using FedEx Ground for an additional fee.
International Shipping
The majority of International order ship using USPS International Priority. There are a few instances where FedEx Express International is required. Shipping time is usually 7-14 days but sometimes can take up to 2 months. Shipping costs for each item is provided in their listing.
We include a commercial invoice with every shipment showing the amount you paid for your items (not including the shipping cost). In most cases your country will charge you customs, duties, and/or taxes on your purchase. You are 100% responsible for these charges and we do not control these at all. Under no circumstances will we mark items as "gift" or at a lower value than what you paid. Requests to do this will be ignored.
Combined Shipping
If you would like your orders combined to consolidate shipping costs feel free to win the items you would like but do not pay immediately. First email us and request a combined invoice. We will then combine your items into one order with a single shipping fee. Once that new invoice is received you can pay and we will complete the order for you.
Other Shipping Questions
For any other questions or concerns regarding shipping please check our full shipping policy’s page
Returns Policy
Returning a Damaged, Defective, or Mis-Shipped Items
If the product you receive is damaged, defective, or not what you ordered contact us within 72 hours to receive a Return Merchandise Authorization (RMA) and arrange a replacement or refund. A FedEx pre-paid shipping label will be provided to you in order to return the item. Once received back we will ship out the new item or issue a full refund back to you, whichever option you prefer. For international orders we are not able to provide a prepaid shipping label but we will reimburse your return shipping costs when processing the return. We will not accept returns if the item is damaged or defective due to misuse. Returns are processed within three (3) days of receipt (not including weekends or holidays).
Returning Items for any other reason
If you are returning an item for any other reason please contact us within 30 days of receiving your order. We will issue you the Return Merchandise Authorization (RMA) number required for the return. All returned items must be in new, unused condition and include the original packaging. You will be responsible for the return shipping costs along with a restocking fee of $8 or 20%, whichever is greater, to cover our initial shipping and handling costs. If you are an international customer the restocking fee will be taken from the price of the item and original shipping will not be refunded. Wheel and Sprocket reserves the right to not issue a refund if the item is returned in a condition other than which it was received. Returns are processed within three (3) days of receipt (not including weekends or holidays).
Order Changes and Cancellations
A request to cancel or change an order must be done by phone to ensure it can be changed in time. Requests made by email are not always received in time and there is no guarantee the order will be updated before it ships. Orders that already have a tracking number cannot be cancelled or changed. If your order has already shipped please see our above policies to receive a Return Merchandise Authorization (RMA) and arrange a return.
Return Shipping Address and Contact Info
If you need to contact us to setup a return or have any other questions or concerns feel free to call us at 866-995-9918.
Payment Information
USA Customers
We accept PayPal and credit card payments
International buyers
PayPal is the only payment method we accept for international orders
Please make sure your shipping address is correct when using PayPal as we quickly ship your product to the address you provide to us.
Other Information
Our staff is here to assist you from Monday-Friday 7-3 Central Standard Time. We try to respond to all emails within 24 hours. All products sold by Wheel and Sprocket carry the full manufacturer's warranty unless otherwise noted.
Every effort is made to display this item accurately. Due to different displays, software, and lighting conditions beyond our control, the item pictured may appear slightly different.
For any other questions or concerns feel free to Email Us or contact us by phone at 866-995-9918.
